Cisco Certified Support Technician
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overview

The Cisco Certified Support Technician (CCST) Certification course is designed to equip participants with the fundamental skills and knowledge required to provide technical support for Cisco networking devices and systems. In today’s interconnected world, Cisco technologies play a crucial role in enabling communication and collaboration across networks. This certification validates participants’ ability to install, configure, maintain, and troubleshoot Cisco network infrastructure, preparing them for careers in technical support roles.
Modules covered
The Cisco Certified Support Technician (CCST) Certification course covers a comprehensive range of topics essential for supporting Cisco networking devices. Participants will learn about Cisco router and switch configuration, network protocols, IP addressing, subnetting, routing, and switching technologies. The course also addresses troubleshooting methodologies, including diagnosing network issues, analyzing system logs, and implementing effective solutions. Through hands-on labs and simulations, participants will develop proficiency in the following areas:
- Cisco Networking Fundamentals
- Router and Switch Configuration
- TCP/IP Networking Protocols
- IP Addressing and Subnetting
- Routing and Switching Technologies
- Network Troubleshooting and Problem Resolution
Entrance Requirements
- Familiarity with computer hardware and operating systems is beneficial
- Basic understanding of networking concepts and terminology